A note about the Privacy Policy
By accessing zzok.bar or creating an account, you agree to this privacy policy. There's no complicated legal language here — we want to be straightforward about what we do and don't do with your data. Your privacy is our top priority at zzok.
This privacy policy applies only to zzok.bar and our mobile application. Third-party payment gateways and game providers have their own separate privacy policies.
A quick overview of how zzok keeps your data safe.
SSL Encryption
Every connection on zzok.bar is encrypted with 256-bit SSL. Your data is fully secured both in transit and at rest.
Not Sold to Third Parties
Your personal information is never sold or rented to any third party. That is our commitment.
Secure Data Storage
All data stored on our servers is encrypted. Firewalls and multi-layer security are in place to prevent unauthorized access.
Your Control
You can view, correct, or request deletion of your data at any time. You own your data.
Cookie Transparency
Zzok is transparent about every cookie it uses and why. You also have the option to disable non-essential cookies.
Marketing Opt-Out
If you no longer wish to receive promotional emails or notifications, you can unsubscribe at any time.
01 What Information We Collect
Information is collected at various stages on zzok — from creating an account to playing games. We only collect what is genuinely necessary to provide our services.
What you provide at registration:
- Full name, date of birth, and gender.
- Email address and mobile number.
- Username and password (stored in encrypted form).
- Country and preferred language.
During identity verification (KYC):
- Scanned copies of your National ID, passport, or driving license.
- Proof of current address (utility bill or bank statement).
- Selfie or live photo (where required).
Automatically Collected Information:
- IP address and device type.
- Browser and operating system information.
- Session duration and page visit history.
- Log data from gaming activity.
02 How Your Information Is Used
Collected data is used only for specific, defined purposes. zzok never uses your information beyond its stated and approved purposes.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, mobile number | Contractual Requirements |
| Identity Verification (KYC) | ID documents, address | Legal Obligation |
| Payment Processing | Payment details and transaction logs | Contractual Requirements |
| Customer Support | Contact details, chat history | Legitimate Interest |
| Promotional Communications | Email & Preferences | Consent |
| Fraud Prevention | IP, Device & Log Data | Legal Obligation |
| Platform Improvement | Usage Statistics (Anonymized) | Legitimate Interest |
03 Who Your Information Is Shared With
Zzok never sells your personal information to third parties. That said, data may be shared with trusted partners in limited circumstances:
- Payment Providers: bKash, Nagad, Rocket, and approved banks only receive the information strictly needed to process a transaction.
- Game Providers: Minimum information required to operate the gaming software.
- KYC Provider: Authorized agencies for identity verification.
- Law Enforcement Agencies: Under a court order or legal obligation.
- Anti-Fraud System: For detecting and preventing fraud.
04 Cookie Policy
Zzok.bar uses different types of cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
- Essential Cookies: Login sessions and security tokens — the site cannot function without these.
- Functional Cookies: Remembers language preferences and game settings.
- Analytics Cookies: To understand which pages are used most — completely anonymous.
- Marketing Cookies: To show you relevant offers — you can opt out at any time.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.
05 How Long Data Is Retained
Zzok does not retain your data longer than necessary. Retention periods vary depending on the type of information:
- Account Information: For the duration the account is active, plus 5 years after closure.
- Transaction Records: Up to 7 years for legal requirements.
- KYC Documents: 5 years after verification.
- Support Chat Logs: 3 years.
- Analytics Data: 2 years (anonymized).
- Marketing Data: 30 days after unsubscription.
06 Your Rights
As a zzok user, you have several important rights over your own data:
To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.
07 Protection of Minors
Zzok strictly does not serve anyone under the age of 18. Protecting the privacy of minors is our highest priority.
- Age is verified at the time of registration.
- Additional identity verification may be required in suspicious cases.
- Any data collected from a minor will be deleted immediately.
- Parents or guardians may request the deletion of a minor's account data.
08 Third-Party Services & Links
Zzok's platform integrates certain third-party services such as game providers and payment gateways. Each of these services has its own privacy policy.
- Our Privacy Policy does not apply once you navigate to a third-party page.
- Game providers may retain gaming data on their own servers.
- Payment gateways comply with their own PCI-DSS standards.
- We require all partners to uphold our privacy standards, but we cannot take full responsibility for their own systems.
09 Security Measures
Zzok uses industry-leading technology to keep your data secure:
- TLS 1.3 / 256-bit SSL encryption on all connections.
- AES-256 encryption for sensitive data stored in the database.
- Multi-factor authentication (2FA) supported.
- Automatic alerts triggered when a suspicious login is detected.
- Regular security audits and penetration testing.
- Dedicated firewall and DDoS protection.
- Restricted staff access — only authorized personnel can view your data.
- Data privacy training is mandatory for all staff.
Keep in mind, however, that no internet transmission can be guaranteed 100% secure. You also have a responsibility — keep your password strong and never share it with anyone.
10 Privacy Policy Changes
Zzok may update this privacy policy from time to time. Changes may occur due to business updates, new legal requirements, or service improvements.
For major changes, you will be notified at your registered email address and a notice will be displayed on the platform. For minor updates, only the revision date at the top of the page will change.
Continued use of the service after any changes constitutes acceptance of the updated policy. If you do not agree, you have the right to close your account.
11 Contact
For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact us:
- Live Chat: Available directly from any page on zzok.bar — average response time 2 minutes.
- Email: privacy@zzok.bar (send manually)
- Support hours: 24/7, all week.
We have a dedicated privacy team to handle data protection concerns. We aim to respond to all requests within 30 business days.
The most frequently asked questions about the Privacy Policy.
Your Data is Secure — Enjoy zzok with Complete Peace of Mind
Your privacy is fully protected at zzok. Create an account today and enjoy the best gaming experience in Bangladesh.